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Frequently asked questions

FOR TENANTS

Simply choose your dates and follow the on-screen instructions to guarantee your reservation!

We use a dynamic pricing strategy, so prices are always different! Enter your dates to see the total cost.

We have an easy self-checkout process for each of our properties, so you'll receive all the relevant details, such as address and key security codes, 24 hours before check-in. This allows you to arrive and check in at your leisure. On departure, we ask you to return the keys to the safe as you found them. Cela vous permet d’arriver et de vous enregistrer à votre guise. Lors de votre départ, nous vous demandons de remettre les clés dans le coffre-fort comme vous les avez trouvées.

To find out the GPS coordinates of your home, log on to your Personal Space.
"GuestApp", "location" section. The link will be emailed to you once your booking is finalized. Everything will be detailed!

To reach your accommodation for the next few days, you'll need to follow a few special instructions. To access them, log on to your personal "GuestApp" and go to the "arrival instructions" section.

You can collect your keys from 4pm onwards. Early check-in is subject to availability. Please contact us in advance.

The majority of our properties do not accept pets. We do have a few properties in more remote areas where we do allow pets under certain conditions, but on the whole we unfortunately do not. To book with a pet, you must contact us in advance at hello@thegoodbutler.com before making a reservation in order to obtain authorization and to ensure that you do not violate the terms and conditions of your stay.

Yes, all our establishments have a high-speed wifi connection that you can use during your stay.

All security deposits will be automatically returned within 14 days of departure, subject to a housekeeping review.

Absolutely, we can help you get tourist information, book tickets to attractions, find transportation, organize festivities and much more. Please let us know what you need at hello@thegoodbutler.com.

To help you before, during and after your stay, simply open your GuestApp with the link provided by message, and one of our friendly staff will be there to assist you.

No! pillows, bed linen, towels, shampoo and much more are provided!

Please consult the property you wish to book for parking information. Some of our properties offer free parking, while others have no parking space. If you book a property without a parking space, we will advise you of the availability of paid parking.

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